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- ==============================================================
- WinFax PRO 8.0 Symantec Corporation
- README Notes March 01, 1997
- ==============================================================
-
- The following information reflects changes made since the
- WinFax PRO User's Guide was printed. We recommend you
- review this document before you install and use
- WinFax PRO 8.0.
-
- In some cases, the instructions in this document are specific
- to Windows 95 and Windows NT 4.0. For Windows NT 3.51
- solutions, see your Windows documentation, as many of these
- procedures may differ slightly.
-
-
- ==============================================================
- INSTALLATION AND UPGRADE NOTES
- ==============================================================
-
- Upgrading from WinFax PRO 7.x:
- ------------------------------
- The WinFax PRO 8.0 Setup program installs TalkWorks greetings
- in a different folder location than was used in WinFax PRO 7.x.
- If you are upgrading WinFax and TalkWorks from version 7.x,
- you can delete the \B and \V subfolders in the WINFAX\DATA
- 7.x folder after upgrading.
-
- Installing WinFax on a Novell NetWare Client Under
- Windows NT 3.51:
- --------------------------------------------------
- If you install WinFax on a computer running both
- Windows NT 3.51 and an older version of the Novell NetWare
- client (versions earlier than 3.005), your system may lock up.
-
- To fix this problem:
- 1. Uninstall WinFax.
- 2. Disable the WinFax Service.
- 3. Upgrade your NetWare client software to version 4.0 or
- greater (available on Novell's Web site).
- 4. Reinstall WinFax.
-
- Upgrading from FAXability (NET SatisFAXtion):
- ---------------------------------------------
- If you are upgrading from FAXability, you cannot import your
- FAXability logs or log records into WinFax.
-
- Uninstalling WinFax PRO 8.0:
- ----------------------------
- If you run the Uninstall program, Windows will restart twice.
-
- The Uninstall restarts Windows before it uninstalls WinFax
- to ensure that no other programs are running (for example,
- the WinFax Controller or anti-virus devices). After the
- Uninstall program removes the WinFax entries from the Windows
- registry, it restarts again in order for the changes to take
- affect.
-
- Uninstalling WinFax PRO 8.0 (Windows NT 3.51):
- ----------------------------------------------
- When uninstalling WinFax PRO on Windows NT 3.51, the Uninstall
- program may hang while trying to reboot for the second time.
- This has been identified as an issue with NT 3.51 when no Service
- Packs are installed. Install the latest service pack for
- Windows NT 3.51 before uninstalling WinFax PRO.
-
-
- ==============================================================
- MODEM ISSUES
- ==============================================================
- See also the TalkWorks Issues section in this document.
-
- Upgrading Your Modem:
- ---------------------
- If you are changing or upgrading your modem, you must
- reinstall your modem using WinFax.
-
- Before you upgrade a modem, first remove it from WinFax:
- 1. On the Setup menu, click Modem.
- 2. In the Modems Currently Set Up list, click the modem you want
- to upgrade.
- 3. Click Remove.
-
- To install a new modem:
- 1. On the Setup menu, click Modem.
- 2. Click Add. The Windows Modem installation wizard starts.
- 3. Follow the instructions on the screen. Click Next
- to proceed.
-
- U.S. Robotics 28.8 Winmodem:
- ----------------------------
- The U.S. Robotics 28.8 Winmodem does not dial credit card
- dial sequences correctly in WinFax. You can fix this problem
- by installing the U.S. Robotics 33.6 Winmodem upgrade. You can
- download the upgrade file (WM336UPG.EXE) from the U.S. Robotics
- Web site at: http://www.usr.com.
-
- Cellular Modems:
- ----------------
- Motorola cellular modems cannot receive faxes in TAPI
- mode using Motorola cellular phones. To receive faxes,
- set up WinFax to communicate directly with the modem on the
- COM port.
-
- Note: Sending faxes works properly in both TAPI and
- COM port modes.
-
- To change the COM port setting:
- 1. On the Setup menu, click Modem.
- 2. In the Modems Currently Set Up list, click your cellular
- modem and then click Properties.
- 3. Click the General tab.
- 4. In the first drop-down list in the Communications Port
- section, click the COM port to which your modem is
- attached.
-
-
- ==============================================================
- HARDWARE ISSUES
- ==============================================================
- When using the ATI Graphics Ultra (mach8) display adapter under
- Windows 95, the colors in WinFax cover pages may appear inverted.
- This is a technical limitation, however, your faxes will display
- correctly when faxed.
-
- To determine if color inversion is caused by your display
- adapter, open the Display control panel settings, and change
- your display type to Standard Display Adapter (VGA). This may
- resolve the inversion problem.
-
-
- ==============================================================
- WINFAX ISSUES
- ==============================================================
-
- Moving Your Data:
- -----------------
- You should not move your DATA subfolder because WinFax will
- not be able to locate the files required for faxing. If
- you need to move your DATA subfolder (for example, you are
- running low on disk space), use the DELMOVE utility.
-
- To run the DELMOVE utility:
- 1. Click the Windows Start button and then click Run.
- 2. Click Browse.
- 3. Locate and select the DELMOVE.EXE file in your WinFax
- installation folder and then click Open.
- 4. Click OK.
-
- CardScan CE 2.0 Phonebooks:
- ---------------------------
- Although CardScan CE 2.0 (bundled with PaperPort Deluxe)
- registers its phonebook with WinFax, version 2.0 of CardScan
- does not support phonebook linking with WinFax. When you try
- to access the CardScan phonebook in WinFax, CardScan starts
- and an "Unconfigured" error message appears.
-
- In the CardScan software, click Upgrade on the Help menu to
- display more information about how you can use CardScan
- phonebooks with WinFax.
-
- Searching an ACT! 3.0 Database
- ------------------------------
- If you converted an ACT! 2.0 database to version 3.0, you
- may have trouble searching for recipients by last name in
- WinFax. To search ACT! databases correctly in WinFax,
- first create a new database in ACT! 3.0 and then import your
- ACT! 2.0 contacts into the new database. Use the new 3.0
- database with WinFax.
-
- Searching Contact Manager and PIM Databases:
- --------------------------------------------
- To increase the performance of searching with ACT 3.0,
- Commence, or Ecco, use the native search option when
- searching from WinFax. When the Search dialog appears,
- click the Search Options tab and then click Use Native
- Phonebook Search.
-
- Backing Up Your WinFax Data Using a Backup Program:
- ---------------------------------------------------
- If the Controller is running when you run your backup program,
- the default WinFax message store files (STATUS*.WF?) are not
- backed up because the files are being used by the Controller.
-
- To ensure that all your log files are backed up, close the
- Controller before you run your backup program. To close the
- Controller, right click the Controller icon, then click Exit.
-
- Fax Animation in the Status Dialog:
- -----------------------------------
- WinFax displays an animated fax machine or answering machine
- in the Status dialog when you send and receive faxes or voice
- messages. If you do not have the Windows Media Player installed
- on your computer, you will not see the animations, and a message
- appears explaining that you are missing the AVI DLLs. This does
- not affect sending or receiving faxes; it affects only the
- status animation.
-
- To display the animations, you need the following Windows
- files in your WINDOWS\SYSTEM folder:
-
- AVIFILE.DLL
- AVIFIL32.DLL
-
- These files are included on the Windows installation CD in the
- following locations:
-
- Windows 95 installation image:
- - Located in the cabinet files (.CAB files).
- - To extract these files, use a cabinet extractor utility
- (available on many shareware Web sites) and extract them
- to your WINDOWS\SYSTEM subfolder.
-
- Windows NT 3.51 and 4.0 installation image:
- - Located in the main installation folder.
- - To extract these files, use the Expand utility (provided
- with Windows NT) and extract them as follows:
- 1. Extract AVIFILE.DLL to both your
- WINDOWS\SYSTEM and WINDOWS\SYSTEM32 subfolders.
- 2. Extract AVIFIL32.DLL to your
- WINDOWS\SYSTEM32 subfolder.
- For help on using the Expand utility, type
- type EXPAND/? at a command prompt.
-
-
- ==============================================================
- TALKWORKS ISSUES
- ==============================================================
-
- Using a Dial Prefix and Windows (TAPI) Dialing Method:
- ------------------------------------------------------
- If you are using the Windows (TAPI) dialing method, and you
- want to use a prefix when you dial using the TalkWorks
- Telephone, you must dial the number manually (that is,
- typing the prefix and the number instead of selecting a
- number in a phonebook and having WinFax automatically
- add the prefix).
-
- Note: TAPI is not the default dialing method. The default
- is WinFax dialing, which does not cause this problem.
-
- Using Credit Cards Dial Sequences and Speed Dial Buttons:
- ---------------------------------------------------------
- Speed dialing and credit card dial sequences may not work
- properly if you click the TalkWorks handset and THEN press a
- speed dial button.
-
- The following commands are not supported when you
- dial as described above:
- - Wait for dial tone
- - Wait for bong
- - Switch to pulse dial
-
- Speed dial buttons work properly if you simply click
- the speed dial button and do not lift the handset on the
- TalkWorks Telephone.
-
- Displaying Message Length in Logs Window:
- -----------------------------------------
- To display the length of messages (in seconds) in the Logs
- window, you must customize the column display. To display
- the length of messages in the display area of the Logs
- window, you must modify the information displayed.
-
- To display the message length in the log records area of the
- Logs window, right click any column heading and enable the
- appropriate options.
-
- To display the message length in the display area of the Logs
- window, right click any blank lines in the display area and
- click Remove Rule/Blank on the menu. Continue removing
- blank lines until the Msg Length field appears.
-
- Using TalkWorks Under Windows NT 3.51:
- --------------------------------------
- The Call Discrimination option (a TAPI feature) is disabled
- because Windows NT 3.51 does not support TAPI.
-
- Problems Receiving at High Initialization Speeds:
- -------------------------------------------------
- If you configured your modem to use a high initialization
- speed (for example, 115,200 bps), an error message appears
- when you try to receive messages or answer the phone. To
- fix this problem, lower the initialization speed setting.
-
- To change the initialization speed:
- 1. On the Setup menu, click Modem.
- 2. In the Modems Currently Set Up list, click the
- appropriate modem, and then click Properties.
- 4. Click the General tab.
- 5. In the Initialize At drop-down list, click a lower speed.
-
-
- --------------------------------------
- CREATIVE LABS PHONEBLASTER 33.6 MODEMS
- --------------------------------------
-
- Recording Greetings and Using Speaker Phone:
- --------------------------------------------
- By default, TalkWorks uses the Windows sound system to play
- voice messages, to record greetings and memos, and to set the
- microphone for speaker phone operation. If you have trouble
- recording greetings and memos or using the speaker phone feature,
- ensure your Windows sound system is set up correctly for
- recording and playback:
-
- To set recording and playback options (Windows 95 and
- Windows NT 4.0):
- 1. Click the Windows Start button, point to Settings, and then
- click Control Panel.
- 2. Double click the Multimedia icon.
- 3. Enable Show Volume Control On The Taskbar and click OK.
- 4. On the Windows taskbar, right click the Volume icon.
- 5. Click Volume Controls.
- 6. On the Options menu, click Properties.
- 7. In the Adjust Volume For section, click Playback.
- 8. In the volume control list, enable PC Speaker and
- Microphone.
- 9. In the Adjust Volume For section, click Recording.
- 10. In the volume control list, enable Microphone.
-
-
- ---------------------------------------------------
- U.S. ROBOTICS SPORTSTER 33.6 VOICE VIDEO FAX MODEMS
- ---------------------------------------------------
-
- Volume Issues:
- --------------
- Using this modem with TalkWorks, the playback volume is
- significantly lower than normal. To increase the volume,
- adjust the TalkWorks playback volume slider to the maximum
- setting.
-
- To change the playback volume:
- 1. On the TalkWorks menu, click Setup.
- 2. Click the Devices tab.
- 3. In the Playback/Record section, adjust the Playback volume
- slider to the maximum setting.
-
-
- ----------------------------------------
- U.S. ROBOTICS SPORTSTER 33.6 VOICE MODEM
- ----------------------------------------
- Some U.S. Robotics Sportster Voice 33.6k modems cannot
- detect silence while recording voice messages. These
- modems cannot determine whether the user has stopped speaking
- for a period of time or whether the user has hung up. As a
- result, TalkWorks continues to record the message until it
- reaches the maximum message length.
-
- To determine if your modem has this problem, check the Eprom
- and DSP firmware dates for your modem by issuing an ATI7
- command in HyperTerminal.
-
- You should NOT experience this problem if your modem has
- firmware dates of 5/1/96 rev 2.0 or 3/20/96 rev 2.0.
-
- You MAY experience this problem if your modem has firmware
- dates of 5/13/96 rev 2.0 or 2/5/96 rev 2.0.
-
- To resolve this issue, contact U.S. Robotics for an update.
-
-
- ----------------------
- SUPRASONIC 336V+ MODEM
- ----------------------
- Using this modem with TalkWorks, the volume is significantly
- lower than normal when using a headset. In addition, this
- modem does not work properly in COM port mode.
-
-
- ==============================================================
- WINDOWS NT ISSUES
- ==============================================================
- This section describes the known problems with running WinFax
- under Windows NT 3.51 and 4.0. For more information, see also
- the "Installation Notes" and "Email Notes" sections.
-
- WinFax Service Fails to Load:
- -----------------------------
- Changing passwords on an NT system disables the NT service,
- and displays a warning message explaining that "The WinFax
- Service Failed To Load".
-
- To resolve this problem:
- 1. Click the Windows Start button, point to Settings, then
- click Control Panel.
- 2. Double click Services.
- 3. In the list, click the WinFax PRO Service.
- 4. Click the Startup button.
- 5. Change the password for the account to match your current
- Windows NT password.
-
- Using WinFax and Microsoft RAS Under Windows NT 4.0:
- ----------------------------------------------------
- Situation: If you upgraded from Windows NT 3.51 to 4.0,
- and you use RAS, RAS may not work properly if you
- install WinFax under Windows NT 4.0.
-
- Cause: RAS runs under Windows NT 3.51 in COM port mode and,
- when you upgrade to Windows 4.0, RAS continues to run in
- COM port mode instead of in TAPI mode. Because many WinFax
- features (including Automatic Receive and Call
- Discrimination) rely on TAPI mode, the following may
- occur.
-
- - You start RAS, then start WinFax. WinFax cannot
- switch to Automatic Receive mode.
- - You start WinFax, then try to start RAS. RAS will
- not start.
-
- Solution:
- To correct this problem, switch RAS to TAPI mode:
- 1. In Windows NT 4.0, click the Windows Start button, point
- to Settings, then click Control Panel.
- 2. Double click Network.
- 3. Click the Services tab.
- 4. In the list, click Remote Access Service and then click
- Properties.
- 5. In the list of modems, click the appropriate modem and
- then click Remove.
- 6. Click Add.
- 7. Click Install Modem. The modem installation wizard starts.
- 8. Follow the instructions on the screen. Click Next to
- continue.
-
- Note: After the modem is reinstalled, it should run in
- TAPI mode.
-
- Quicken:
- --------
- Quicken does not support Windows NT, so you cannot print faxes
- to WinFax from Quicken.
-
- Word 97:
- --------
- When you print tables to WinFax from Word 97 (the NT 4.0
- version), the tables may appear skewed on the fax image.
- To fix this problem, adjust the printer settings in Word 97.
-
- To change the printer setting:
- 1. On Tools menu in Word 97, click Options.
- 2. Click the Compatibility Tab.
- 3. Enable Use Printer Metric To Lay Out Document.
-
- Exiting Windows NT 3.51:
- ------------------------
- If you exit Windows NT 3.51 without exiting the Controller,
- a message appears informing you that programs are still running.
- To exit Windows, click Yes. To avoid this
- dialog in the future, close any programs you are running and
- exit the Controller before exiting Windows.
-
- IntelliMouse:
- -------------
- WinFax supports the IntelliMouse. For example, using
- IntelliMouse, you can scroll in the Logs window and in the
- AudioEditor window.
-
-
- ==============================================================
- CC:MAIL ISSUES
- ==============================================================
-
- cc:Mail Service Not Supported Under Windows NT:
- -----------------------------------------------
- cc:Mail is not supported under Windows NT. If you want to use
- email with WinFax, try using Microsoft Exchange or another
- network email program.
-
- Addressing Problems with cc:Mail 6.0:
- -------------------------------------
- If the recipient address is not being read properly when
- sending email with cc:Mail 6.0, you may need to update the
- VIM.DLL file for cc:Mail. Ask your email administrator to
- update the file with a patch available from Lotus Corporation.
-
-
- ==============================================================
- SCANNER ISSUES
- ==============================================================
- HP DeskScan:
- ------------
- To create the best possible fax images with HP scanners
- using DeskScan 2.x, set up the scanner using the following
- settings:
- - In the Type field, select Black And White Drawing.
- - In the Path field, select either Fax(Fine) or Fax(Standard).
-
- Note: We recommend you use DeskScan version 2.3 or later.
-
- Logitech PageScan:
- ------------------
- In order to use Logitech's PageScan Control Center (versions
- 1.3 and 1.4), you may need to set WinFax to use a 32-bit Twain
- driver.
-
- To set WinFax to use 32-bit Twain:
- 1. Exit both WinFax and the Controller.
- 2. In Windows Explorer, locate the \WINDOWS folder.
- 3. Create a subfolder called TWAIN_32 (if you do not have
- one already).
- 4. Restart WinFax.
- 5. On the Setup menu, point to Scanner and then click Select
- Twain.
- 6. Select 32-bit Twain and click OK.
-
- If you are using version 1.3, you may also require the
- TWUNK.EXE update patch from Logitech. However, running this
- patch may adversely affect other scanning devices attached
- to your system. Please contact your hardware manufacturer
- for more information.
-
- Windows NT:
- -------------------
- WinFax supports only 32-bit Twain drivers under Windows NT.
- Please note that scanner support under Windows NT is limited,
- as many scanner manufacturers do not support their hardware
- under Windows NT. Users should consult with their hardware
- manufacturer for NT support information.
-
- Delrina WinFax Scanner:
- -----------------------
- The WinFax Scanner is not supported under Windows NT.
-
- When attempting to install the WinFax Scanner software under
- Windows 95, the message "Setup has detected that you do not
- have the required version of WinFax PRO installed on your
- system" may appear.
-
- In order to use the WinFax Scanner software with
- WinFax PRO 8.0, you must be running the Feb 5, 1997
- version or later of the WinFax Scanner software.
- To check the date of your existing WinFax Scanner software,
- click About WinFax Scanner on the Help menu, or if the
- software is not installed, check the date of the
- SETUP.EXE file on the installation disks. Later releases
- of the WinFax Scanner software may be obtained from
- the Symantec Web site.
-
- Visioneer PaperPort:
- --------------------
- Visioneer's PaperPort software is not a Twain software
- source on its own. PaperPort is an image management
- package that works in conjunction with existing Twain
- software. This package does create a link to WinFax by
- creating an icon within the PaperPort desktop. Although
- this icon's functionality seems to work well, users
- should contact Visioneer with any issues related to it.
-
- For the latest listing of tested and approved scanners,
- please check the Symantec Web site or Automated Fax
- Retrieval System.
-